FAQ

Here are some common automobile insurance frequently asked questions. Just click on the question you are interested in to find the answer. Do you have another question that is not answered here? Let us know.

FREQUENTLY ASKED QUESTIONS

  1. When is the issuance of Letter of Authority?
  2. When can the unit to the repair shop?
  3. Where can we bring the unit for repair?
  4. Where can we submit the claim documents?
  5. With whom can we follow-up our claim? Should we have any query about our claim, whom should we call?
  6. Can we leave the unit at the repair shop?
  7. Why is Police Report important?
  8. If Police report is not available, can a notarized affidavit be enough?
  9. How can our Claims Handler or Customer Support Specialist help you?
  10. When will the unit be released?
  11. If my preferred repairer is not accredited by Standard, what is the requirement?
  12. How to avoid delay in your claim?
  13. Why is there a difference between SICI’s evaluation and the quotation of the dealer?

When is the issuance of Letter of Authority?

If the claim amount is less than or equal to PHP 100,000, the LOA will be released 3 working days after the submission of complete documents or inspection of the vehicle whichever comes last. For Claims more than PHP 100,000, it will depend on the complexity of the claim and the extent of the damage on the vehicle; it may take 5 to 10 working days or more.

Back to top

When can the unit to the repair shop?

You can bring your car to the repairer after we have released our Letter of Authority to repair. Please note that our LOA has a validity period of 30 days upon issuance, so please advise our Claims Handler or Customer Support Specialist should you not able to have your unit repaired within the said period for re-validation.

Back to top

Where can we bring the unit for repair?

You can bring your vehicle to our tie-up Dealers.

bmw-logo chery-logo chevrolet-logo ford foton-logo geely-logo honda-logo hyundain-logo isuzu-logo kia-logo lifan-logo mazda-logo mini-cooper-logo mitsubishi-logo nissan-logo peugeot-logo ssangyong-logo subaru-logopng suzuki-logo toyota-logo volvo-logo

Back to top

Where can we submit the claim documents?

You can submit your claim documents to any of the following:

  1. Standard Insurance Head Office Claims
  2. Standard Insurance Branch Offices
  3. Accounts Executives stationed at tie-up dealerships
  4. Agents
  5. Brokers
  6. Technical Assistants upon inspection of your vehicle

Back to top

With whom can we follow-up our claim? Should we have any query about our claim, whom should we call?

You can get in touch with our Customer Support Specialist or the assigned Claims Handler through our hotline or through your issuing branch or broker.

Back to top

Can we leave the unit at the repair shop?

Please ensure that the shop’s service personnel acknowledge receipt of your vehicle and provide you a checklist before you leave your car. Thus, coordinate with your Claims Handler/Customer Support Specialist for monitoring of repair progress.

Back to top

Why is Police Report important?

The police report states the circumstances of the accident, details of occurrence and the identities of parties involved. It usually provides information on the party responsible for the accident if in involves other parties. It is a requirement in case of theft loss or claims involving third parties or major damage claims.

Back to top

If Police report is not available, can a notarized affidavit be enough?

If there is no third party involved or the claim is not a theft claim or not a large loss, we accept a notarized affidavit or a completely filled-up SICI Motorcar Accident Report Form accomplished in the presence of an employee or representative of Standard Insurance.

Back to top

How can our Claims Handler or Customer Support Specialist help you?

The Claims Handler is the Claims personnel responsible for the evaluation and settlement of your claim. You can call our hotline to get the name of the Claims Handler handling your account.

Once you have been provided with a Claim no., you may use this as reference in transacting with our CH or CSS who can provide you the status or progress of your claim. Should there be any need for clarification or supplemental document our CH or CSS can explain to you the need for such.

Back to top

When will the unit be released?

The release of the unit from the repair shop is dependent on the extent of the damage of the vehicle and the availability of parts. Likewise, the number of vehicles for repair is also another factor since repairer’s workforce has to be allocated and repair work scheduled.

Back to top

If my preferred repairer is not accredited by Standard, what is the requirement?

If your preferred repairer is not accredited by Standard, you need to provide us a written request indicating you choice of repairer and your reason for such preference.

Back to top

How to avoid delay in your claim?

  1. Provide complete, clear and legible copies of all required documents.
  2. Fully disclose all the details about the vehicular accident.
    • 2.1 Indicate the origin, destination and purpose of travel
    • 2.2 Provide detailed circumstances of how the accident happened?
    • 2.3 Identify the reason or why the accident happened
    • 2.4 Provide specific details of where and when the accident occurred
    • 2.5 Identify other parties or properties involved and the party at fault, if any.

Back to top

Why is there a difference between SICI’s evaluation and the quotation of the dealer?

SICI‘s valuation covers the established or confirmed damaged parts, on the other hand, the Dealer may include in their estimate anticipated damaged parts.

Back to top